Sales Operations Specialist

Operations · Toronto, Ontario
Department Operations
Employment Type Full-Time

About the Company

Makeship exists to empower influencers, creators, and brands of all sizes to develop and launch limited edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their product to life through our community-powered crowd-funding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing. We're profitable, have grown the team from 2 to 70 people in 4 years, and we’re growing at an average annual growth rate of 200%+.

About the Role

As the Operations key point of contact for the Partnerships team, you’ll play a huge role in shaping and improving our process, and the future of the Makeship Partnerships team. Every day, you’ll collaborate and learn more about the content creation space and watch your work make an impact (on the company and their community!).

We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag.

What We Are Looking For

We are looking for a Sales Operations Specialist who will help scale and optimize the Partnerships team to be an effective and efficient team. We are looking for a self-starter with an analytical, process-driven mind who understands the sales cycle and the long-term impact of organizational optimization. As a Sales Operations Specialist, you'll work directly with Sales Managers and across departments to identify, advocate, and action opportunities for improvements in executing world-class campaigns for clients such as content creators, video game developers and publishers. You will also be joining one of Canada's fastest-growing start-up companies!

Your Key Responsibilities

  • Help manage our CRM by staying on top of current deals, contacts, and companies, so our brand partnership team has full visibility into our business
  • Work with management on deal forecasting and quota setting
  • Build and manage infrastructure such as dashboards and automations to improve the sales process and increase efficiency
  • Learn and follow Makeship’s sales processes and identify areas for improvement
  • Be a trusted advisor to sales leadership by delivering insights and helping to define strategies in support of organizational priorities and key growth initiatives
  • Work with sales to analyze campaigns and find correlations between successful brands and products
  • Provide analytics for sales/marketing-led initiatives, programs and incentives in order to develop ROI view
  • Coordinate between Partnerships and other teams to ensure cross-departmental projects are implemented smoothly
  • Assist Partnerships Reps with internal and external projects
  • Identify and advocate for actionable improvements through data-supported opportunities
  • Assisting with other ad-hoc business operations tasks as required

What You Bring

  • 1-2 years experience in a sales or business operations role
  • A strong understanding of CRMs (preferably Hubspot) and database software
  • Experience building automations and improving processes and efficiency
  • Quota setting and/or deal forecasting experience
  • Analytical by nature and have experience identifying and reporting on common sales KPIs
  • Experience with building dashboards for reporting on sales metrics
  • Knowledge of Python, Javascript and/or SQL (not necessary but nice to have)
  • Experience working with spreadsheet software such as Google Sheets or Excel
  • An interest in the content creation space (you love social media personalities!)
  • Entrepreneurial mind - you take ownership over your work and view it as more than a job
  • Extraordinary listening, communication, and organizational skills

Benefits & Perks

  • Work remotely anywhere in Canada and/or access any of our hubs
  • Health and dental benefits
  • 3 weeks of paid vacation
  • 1 week of paid time off during the holidays
  • 2 mental health and wellness days
  • Paid time off on your birthday
  • Monthly phone allowance
  • $400 home office setup allowance
  • Pregnancy and parental leave top-up program
  • Education Assistance Program
  • Employee referral program

Makeship is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Thank You

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  • Location
    Toronto, Ontario
  • Department
  • Employment Type